We use cookies in order to structure the website optimally for you and align it with your interests. By continuing to use the website, you agree to the use of cookies.
Information on the use and deactivation of cookies can be found here.

Technical Support Representative

scil animal care, a Heska company is part of an International technology based capital equipment company targeted for today’s modern Veterinarian. The animal health industry in Canada has maintained impressive resiliency throughout COVID-19 and will continue to grow for years to come. 

We are currently looking to fill the position of: Technical Support Representative.

Responsibilities:

  • Technical support of digital imaging software and x-ray equipment via remote desktop software and telephone
  • Installing and troubleshooting digital x-ray programs
  • Testing and repairing electronic equipment
  • Training clients remotely on digital imaging software
  • Writing necessary technical documentation and training materials for internal and external use
  • Tracking all technical support issues in a central knowledge base and work order system
  • Preparing Imaging equipment for shipping
  • Shipping and receiving

Requirements:

  • Graduate of a College electronics/technology or computer program
  • Strong problem solving skills with a persistent attitude towards achieving high level of customer satisfaction
  • Decision making, critical thinking, job task planning and organizing
  • Strong communication skills both written & verbal, bilingual (French) is an asset
  • Strong knowledge of Microsoft operating systems; SQL, Microsoft Server and Storage Solutions
  • Strong networking support knowledge including Windows operating systems(10, 8, 7, XP) and general network configurations (LAN, wifi).
  • Strong mechanical aptitude
  • Ability to work well within a team
  • Able to work with minimal supervision on simple to moderately complex tasks
  • Unpack, lift and push/move boxes of equipment when required, able to lift up to 75lbs

Training on specific imaging software and equipment will be provided.

Please Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties, responsibilities or qualifications may change at any time with or without notice.

Apply Now

File No. 1

Add one more file max. 5 files, only .jpeg, .doc, .pdf