Diagnostic Imaging Support

Diagnostic Imaging Support

scil animal care company is committed to providing the best support for your imaging system today and for the future. Our mission is to provide the best support and service coverage for the imaging needs of Canadian Veterinarians.

Imaging Support: 1-855-726-9995

Visit our downloads section for how-to instructions or our video library for informative videos.

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Exceptional Support

  • We offer standard support and remote coverage from 9 am – 9 pm EST with 24/7 support plans available 
  • We are here when you need us! 
  • Our experienced staff use the latest diagnostic tools to troubleshoot and resolve issues remotely to maximize up-time 
  • A sophisticated ticket logging system tracks your call from beginning to end 
  • Loaner equipment is available to be shipped next day, reducing downtime for your clinic 
  • North American Coverage Model – An entire team of Field Service Engineers and Technical Support Representatives that cover all of North America

Installation & Training

  • The scil Field Service Engineers who perform your installation are certified in every modality (CR, DR, X-Ray, PACS, Digital Dental) – each Field Service Engineer has gone through a rigorous manufacturer certification program
  • Technicians receive manufacturer training updates quarterly 
  • Dedicated Project Managers plan a seamless installation every time Extensive on-site client training included with every system to ensure every staff member is effective in utilizing the investment from Day 1 
  • Online training webinars led by experienced technicians
  • Field Service Engineers available for additional training scil has been installing and supporting imaging for almost 10 years in the North American market Technicians who are educated and “certified” in radiation safety